Summary of qualifications:

As an experienced data migration analyst, Iíve helped support large scale migrations for companies using SAP and Oracle ERP. Iíve also been there to solve complex problems and see projects through from before they start and through past their end.

Areas of skill and knowledge:

Operating systems †††††††††††††††††††††††††††††††††††††††

Windows 3.1 Ė Win 8.1

 

Expert Level proficiency with Microsoft Windows XP / Windows 7.

Macintosh OS 10.4 -10.6

Agile/Mobile OS

 

Intensive IT / Project support in Windows environment.

Knowledge of software Q/A procedures.

Applications††††††††††††††††††††††††††††††††††††††††††††††††††

MS Office 2013, Excel

MS Visual Studio 2013

Various Network Utilities

 

Experience with network and troubleshooting tools to support large scale ERP migration projects. Created and analyzed reports on site traffic and statistics.

Network environments†††††††††††††††††††††††††††††††††

Windows Server 2008, 2012

UNIX-BSD, SQL

 

Experience working within majority of Active Directory (AD) software in working office settings including SharePoint.

Novell NetWare

 

Worked within Netware environments.

Debian, Fedora

MSDN

 

Worked within Linux environments in settings with shared Microsoft resources.

Work experience:

Deskside Support Specialist†††††††††† Nelson Technology, Petaluma, CA†††††††††††† 10/14-1/15

 

Information Technology Intern†††††† Marin Municipal Water District, CA†††††††††† 6/14-10/14

   Administered an Active Directory domain for 250+ users. Administering a MS Windows Server domain and supporting SAP ERP functions within a MS SQL Server environment.

   Resolved user issues within the Districtís Opentext document management system.

   Supported a District-wide Windows 7 migration and mobile device rollout as well as implementing server infrastructure upgrades to manage a VM-ware environment.

   Supported implementation of Citrix remote access for District employees.

   Documented trouble tickets with District workstations and applied ergonomic upgrades to multiple desk locations.

   Supported trouble tickets with SAP GUIxT throughout this summerís Windows 7 migration.

 

Port Data Migration Assistant††††††††††††††† Port of Oakland, Oakland CA††††††††††††††††††† 1/13-3/13

   Completed large scale ERP data migration project to upgrade servers and workstations to the current version of Microsoft Windows software.

   Tracked the inventory of Port assets including workstations, IP phones, headsets, and computer peripherals.

   Upgraded and organized server infrastructure to support recently migrated hybrid domain.

 

Software Q/A Analyst††††††††††††††††††††† Town of Tiburon, Tiburon CA†††††††††††††††††††††††††† 4/12-1/13

   Supported implementation of a permit tracking system for the town by working directly with the vendor to reduce and eliminate software bugs as they were encountered by town staff.

   Analyzed and created improved user-interface designs for a customized PHP user environment.

   Resolved various user issues encountered by Town staff.

 

Helpdesk III †††††††††† Morrison and Forrester LLP, San Francisco, CA††††††††††††††††† 10/11-11/11

   Administered MacPac templates in a proprietary domain.

   Supported Adobe troubleshooting for partners of a multi-national law firm.

   Assisted in transition from a Novell DMS environment to a Microsoft managed domain.

 

Port Help Desk Technician††††††††††††† Port of Oakland, Oakland CA†††††††††††††††††††††††† 10/10-5/11

   Identified, analyzed, and remedied operational issues by using remote connection software and interaction with Port employees.

   Provided customer service for a 500+ user base to solve various issues including: VPN for offsite access to Oracle applications, Outlook, and Internet Explorer.

   Resolved application errors and issues with Portís document management system while migrating from a Netware environment to a Microsoft managed domain. Managed loaner equipment and assisted with the setup of projectors, laptops, and desktop workstations. Extensive knowledge of MS Exchange in conjunction with PDA, Blackberries, iPhones (ActiveSync), Android, & Mail for Exchange.

   Provided advanced troubleshooting for Word (including Macros and templates), Excel, PowerPoint, and Outlook.

 

IT Support Specialist†††††††††††††††††††††† Eberline Services, Richmond CA†††††††††††††††††† 1/11-4/11

   Managed administration of Microsoft Active Directory domain for 50+ users.

   Developed IT asset database.

   Administered and helped to support infrastructure upgrades to a laboratory information management system.

   Performed methodological server tape backups using required software and hardware.

Education and professional development:

         College of Marin††

Associates degree 2014

         Computer Technologies Program

Certification in Networking and Technical Support 2010

Community service:

         Marin General Hospital

         Marin Food Bank

         Fairfax Youth Center

 

Awards and Professional Associations:

         Eagle Scout Award Ė 1999

         Institute of Electrical and Electronics Engineers Ė Member 6 years