Summary of qualifications: A help desk analyst with extensive experience in desktop and software support, coupled with specialization and training in networking and technical support.

Areas of skill and knowledge:

Operating systems

Windows 3.1 – Win 7


Expert Level proficiency with Microsoft Windows XP / Windows 7.

Macintosh OS 10.4 -10.6

Agile/Mobile OS


Intensive IT / Project support in Windows environment.

Knowledge of software Q/A procedures.


MS Office 2010, Word, Outlook

MS Visual Studio 2010

Various Utilities


Experience with Network and Troubleshooting tools to support large scale migration project. Created and analyzed reports on site traffic and statistics.

Network environments

Windows Server 2003, 2008



Experience working within majority of Active Directory (AD) software in working office settings including SharePoint.

Novell NetWare


Worked within Netware environment in working office settings.

Debian, Fedora



Worked within Linux environment in settings with shared Microsoft resources.

Work experience:

Port Data Migration Assistant 1/13-3/13 Port of Oakland, Oakland CA

   Seeking to complete Port-wide current version rollout of Windows software by using automated and manual scripts to update 500+ workstations.

   Tracking inventory of Port assets including workstations, IP phones, headsets, and computer peripherals.


Software Q/A Analyst 4/12-1/13 Town of Tiburon, Tiburon CA

   Supported implementation of permit tracking system for the town by working directly with vendor to reduce and eliminate software bugs as they were encountered by town staff.


Port Help Desk Technician 10/10-5/11 Port of Oakland, Oakland CA

   Identified, analyzed, and remedied operational issues using remote connection software and interaction with a user base.

   Worked with a 500+ user base to solve various issues including: VPN for offsite access to Oracle applications, Outlook, and Internet Explorer.

   Resolved application errors and issues with Port’s Document Management System (DMS). Managed loaner equipment and assisted setup of Projectors, Laptops, & Desktops. Extensive knowledge of MS Exchange in conjunction with PDA, Blackberries, iPhones (ActiveSync), Android, & Mail for Exchange.

   Provided advanced troubleshooting for Word (including Macros and templates), Excel, PowerPoint, and Outlook.

Education and professional development:

         College of Marin Graduating in: 5/2014

         Computer Technologies Program

Certification in Networking and Technical Support completed 4/2010

Community service:

         Marin General Hospital

         Marin Food Bank

         Fairfax Youth Center