Summary of qualifications:

A help desk and software support analyst with extensive experience in large-scale enterprise systems, coupled with recent specialization and training in networking and technical support.

Areas of skill and knowledge:

Operating systems

Windows 3.1 – Win 8.1

 

Expert Level proficiency with Microsoft Windows XP / Windows 7.

Macintosh OS 10.4 -10.6

Agile/Mobile OS

 

Intensive IT / Project support in Windows environment.

Knowledge of software Q/A procedures.

Applications

MS Office 2013, Word, Outlook

MS Visual Studio 2013

Various Utilities

 

Experience with Network and Troubleshooting tools to support large scale ERP migration project. Created and analyzed reports on site traffic and statistics.

Network environments

Windows Server 2008, 2012

UNIX-BSD, mySQL

 

Experience working within majority of Active Directory (AD) software in working office settings including SharePoint.

Novell NetWare

 

Worked within Netware environment in working office settings.

Debian, Fedora

MSDN

 

Worked within Linux environment in settings with shared Microsoft resources.

Work experience:

Information Technology Intern Marin Municipal Water District, CA 6/14-Present

   Administering an Active Directory domain for 250+ users. Supporting MS Exchange Server administration as well as SAP functions within a MS SQL Server environment.

   Resolving user issues within the District’s Livelink document management system.

   Supporting a District-wide Windows 7 migration and mobile device rollout as well as implementing server infrastructure upgrades to manage a VM-ware environment.

   Supporting implementation of Citrix remote access for District employees.

 

Port Data Migration Assistant Port of Oakland, Oakland CA 1/13-3/13

   Completed large scale ERP data migration project to upgrade servers and workstations to the current version of Microsoft Windows software.

   Tracking inventory of Port assets including workstations, IP phones, headsets, and computer peripherals.

 

Software Q/A Analyst Town of Tiburon, Tiburon CA 4/12-1/13

   Supported implementation of a permit tracking system for the town by working directly with the vendor to reduce and eliminate software bugs as they were encountered by town staff.

   Analyzed and created improved user-interface designs for a customized PHP user environment.

   Resolved various user issues encountered by Town staff.

 

Port Help Desk Technician Port of Oakland, Oakland CA 10/10-5/11

   Identified, analyzed, and remedied operational issues by using remote connection software and interaction with Port employees.

   Provided customer service for a 500+ user base to solve various issues including: VPN for offsite access to Oracle applications, Outlook, and Internet Explorer.

   Resolved application errors and issues with Port’s Document Management System (DMS). Managed loaner equipment and assisted setup of projectors, laptops, and desktop workstations. Extensive knowledge of MS Exchange in conjunction with PDA, Blackberries, iPhones (ActiveSync), Android, & Mail for Exchange.

   Provided advanced troubleshooting for Word (including Macros and templates), Excel, PowerPoint, and Outlook.

 

IT Support Specialist Eberline Services, Richmond CA 1/11-4/11

   Managed administration of Microsoft Active Directory Domain for 50+ users.

   Developed IT Asset Database using MS Access. Administration of Laboratory Information Management System.

   Performed methodological server tape backups using required software and hardware.

Education and professional development:

         Tamalpais Union High School District

HS Diploma 2009

         College of Marin

Associates degree 2014

         Computer Technologies Program

Certification in Networking and Technical Support 2010

Community service:

         Marin General Hospital – Volunteered in ICU one night per week.

         Marin Food Bank – Packed food for those in need through the holiday season.

         Fairfax Youth Center – Led 120 labor hour project ultimately restoring dilapidated redwood railings.

 

Awards and Professional Associations:

         Eagle Scout Award – 1999

         Institute of Electrical and Electronics Engineers – Member 5 years