Areas of skill and knowledge:

10 years with Operating Systems: (Windows, Macintosh)

Expert level proficiency with Microsoft Windows and MacOS, intensive IT/Project support in Microsoft Active Directory environments.

10 years with Applications: (MS Office, Macintosh, Google Apps Suite)

Troubleshooting and resolution of various issues encountered in standard software by means of teamwork with colleagues and independently when required. Experience within SAP and Oracle ERP.

10 years with Network Environments: (MS Server, JAMF Pro)

Support for majority of Active Directory (AD) software in enterprise networks using Apple and Microsoft clients.

Education and Professional Development:

· College of Marin

Associates degree

· Networking and Technical Support Technician

Apple/Dell certified technician

Additional Volunteer Experience:

· IT Internship at Port of Oakland

· Marin General Hospital

· County of Marin Health and Human Services

· SF-Marin Food Bank